Refund policy

Asachashop Return & Refund Policy
Last updated: October 8, 2026
Questions? Email hello@asachashop.com
We want you to order the right size with a clear way back if it is not right. This policy explains what we refund, what we cannot resell, and how to reach us.
30-day returns
You have 30 days from the delivery date to request a return. The window starts on delivery, not the order date.What is covered:
  • Unworn items in original condition, with the hat, bib, tags, and packaging
  • Full refund of the product price
  • No restocking fee
  • Wrong size, if the set has not been worn outdoors
What is not covered:
  • Original shipping charges paid at checkout
  • Return shipping, unless we sent a damaged, defective, or incorrect item
  • Requests after 30 days
  • Worn, washed, stained, pet-hair covered, or odor-affected costumes
  • Missing pieces, including a hat or bib returned alone
  • Items damaged by misuse, unsupervised wear, or rough play
Costumes are worn against fur and outdoors. Once worn, we cannot resell them, so used returns are not refundable.How to request a return
  1. Email hello@asachashop.com with your order number and the reason. Photos help if the issue is damage or fit.
  2. We reply within 1 business day with return instructions and the return address.
  3. Ship it back with the order number inside the parcel. Use a tracked service. We cannot refund a return lost in transit. You pay return shipping unless the item arrived damaged, defective, or incorrect.
  4. After we receive and check the return, we refund the original payment method within 5 business days. Your bank may take another 5–10 business days to show it.
Damaged, defective, or incorrect itemsEmail hello@asachashop.com within 14 days of delivery. Include your order number and photos of the product and packaging. We will replace it or refund the product price and any shipping you paid. You do not need to return it unless we ask.Cancellations and address changesEmail us as soon as you notice a problem.
  • Not yet shipped: we cancel for a full refund, or correct the address at no charge.
  • Already shipped: we cannot cancel or redirect it. It is still covered by this policy once delivered.
If you enter the wrong address and the parcel comes back, we can reship it after you pay the new shipping cost, or refund the product price.
Lost or missing packages
Email hello@asachashop.com with your order number if tracking has not moved for 10 business days, or if it says delivered and the parcel is still missing after 48 hours. We will check with the carrier. If it cannot be found, we send a replacement or refund the order. You will not pay for a product you did not receive.Exchanges
ContactEmail: hello@asachashop.com
Include your order number. We reply within 1 business day.