Frequently asked questions
What is the return policy?
We accept returns within 14 days of delivery. To be eligible, items must be unused and in original packaging.Customers are responsible for return shipping unless the item is defective or damaged.
What is the refund policy?
If your item arrives damaged, please contact us within 48 hours with photos.
We will send a replacement or issue a refund — no questions asked.Once approved, refunds will be processed to your original payment method within 3–7 business days.
How can I track my order?
After placing your order, you will receive an email with your tracking number. You can use this tracking number to check the progress of your shipment.
When will I receive my order?
After you make the payment, the order will be processed and shipped from the warehouse within 1 to 3 working days. The estimated delivery time is 7 to 12 working days, depending on your location.
Is the shipping fee free?
Yes — we offer free worldwide shipping on all orders. Each cup is carefully packaged to ensure it arrives safely.